SLA

We are trying to provide the best experience to our clients and get in touch as soon as possible.

We offer two types of SLA and offer certain rules for both of them.

Type 1:   Direct SLA.

Type 2:   General SLA.

If you do not have a direct SLA agreement then there are the following rules:

If your breakage is unsignificant2448
If your breakage is common612
If you breakage is significant (more than 3 devices are out of control)35